Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Job Advert: German &amp; Polish Speaking Customer Service AdvisorLocation: Milton Keynes (Hybrid &ndash; 1 day per week office presence) Salary: &pound;27,000 - &pound;29,000 per annum Job Type: PermanentWe are seeking a dedicated German &amp; Polish Speaking Customer Service Advisor to join our client&rsquo;s innovative team. This exciting role offers the chance to be part of a company that is transforming the way they engage with customers, using the latest technology to deliver outstanding support via webchat, telephone, and email. If you're passionate about providing exceptional service and able to speak both German and Polish, we&rsquo;d love to hear from you!Key Responsibilities:<ul>
<li>Handle inbound customer inquiries with a focus on delivering value-added, high-level support.</li><li>Use webchat, email and occasionally telephone channels to assist customers and resolve issues efficiently.</li><li>Collaborate with internal teams to enhance the customer experience and ensure smooth service delivery.</li><li>Maintain accurate records of customer interactions and provide follow-up as needed.</li></ul>
Skills &amp; Experience:<ul>
<li>Fluent in both German and Polish (spoken and written).</li><li>Previous experience in customer service is a plus, but not essential.</li><li>Excellent communication skills, with a customer-first mindset.</li><li>Strong problem-solving abilities and attention to detail.</li><li>A proactive approach to customer support and the ability to multitask effectively</li></ul>
Some of the excellent benefits include:<ul>
<li>Excellent opportunity for progression</li><li>&pound;500 expense towards wellbeing</li><li>Private medical insurance</li><li>Health cashback scheme</li><li>Competitive private pension</li><li>And many more!</li></ul>
If you&rsquo;re a customer-focused individual with German and Polish language skills and want to be part of an innovative team, apply today!

Job Advert: German & Polish Speaking Customer Service Advisor

Location: Milton Keynes (Hybrid – 1 day per week office presence)

Salary: £27,000 - £29,000 per annum

Job...

German & Polish Speaking Customer Service Advisor

Job Title:&nbsp;German speaking Customer Service AdministratorLocation:&nbsp;Exeter - Hybrid WorkingSalary:&nbsp;&pound;25,000 - &pound;28,000 per annum&nbsp;We are seeking a dedicated and detail-oriented German-speaking Customer Service Administrator to join our client&rsquo;s team in Exeter on a permanent basis. This role offers a hybrid working arrangement, providing you the flexibility to balance office and remote work seamlessly.&nbsp;Responsibilities:<ul>
<li>Accurate, Swift Customer Order, and Credit Processing: Process customer orders and credits efficiently, ensuring accuracy and timeliness.</li><li>Manage Sales Orders and Customer Enquiries: Oversee the entire sales order process, addressing customer inquiries promptly and professionally.</li><li>Communicate and Resolve Customer Complaints: Handle customer complaints with empathy and efficiency, ensuring swift resolution and customer satisfaction.</li><li>Monitor and Manage Deliveries: Keep a close eye on deliveries, ensuring timely and accurate shipment to customers.</li></ul>
&nbsp;What We're Looking For:<ul>
<li>Native Level Fluency in German: Excellent verbal and written communication skills in German are essential for effective customer interaction.</li><li>Proven Experience in B2B Customer Service: Demonstrated experience in a B2B customer service environment, showcasing your ability to navigate complex customer needs.</li><li>Sales Administration/Logistics Experience Preferred: Prior experience in sales administration or logistics will be advantageous, demonstrating your familiarity with relevant processes.</li><li>SAP/ERP Systems Experience Preferred: Knowledge or experience with SAP/ERP systems is desirable, enhancing your ability to efficiently manage customer orders and data.</li></ul>
&nbsp;If you are a proactive and customer-focused individual with the required skills and experience, we invite you to apply for this exciting opportunity. Please apply or send your CV direct to t.chau@eurolondon.com

German speaking Customer Service Administrator

Job Advert:&nbsp;Customer Service Administrator (FTC)Location:&nbsp;Nottingham (Hybrid)Salary:&nbsp;&pound;24,000 per annumContract:&nbsp;Fixed Term Contract until January 2026&nbsp;Are you passionate about delivering exceptional customer service in a fast-paced and dynamic environment? We&rsquo;re looking for a proactive and dedicated&nbsp;Wholesale Customer Service Administrator&nbsp;to join our client's team. This is a fantastic opportunity to play an important role in supporting a group of customers through the efficient management of orders, deliveries, returns, and debit notes.&nbsp;As our client's CSR, you will:<ul>
<li>Manage order processing and ensure timely deliveries.</li><li>Handle returns and reconcile customer debit notes.</li><li>Communicate effectively with customers, maintaining clear and concise correspondence in line with policies and procedures outlined in our client's Customer Service manual.</li><li>Work closely with internal teams to ensure customer satisfaction and service excellence.</li></ul>
&nbsp;What we&rsquo;re looking for:<ul>
<li>Proven experience in customer service.</li><li>Experience within the wholesale or related industry is highly advantageous.</li><li>SAP experience is very desirable.</li><li>Excellent organisational skills, with a methodical, accurate approach.</li><li>Strong analytical skills and attention to detail.</li><li>Proficiency in Microsoft Office (with intermediate Excel skills being an advantage).</li><li>Outstanding verbal and written communication skills.</li><li>A customer-oriented mindset and ability to solve problems efficiently.</li><li>Ability to thrive in a fast-paced, team-oriented environment.</li></ul>
&nbsp;If you're ready to bring your skills and passion to a growing company, we&rsquo;d love to hear from you!

Wholesale Customer Service Administrator (FTC)

As an Inbound Sales Representative, you will be the first point of contact for potential clients. Your primary responsibility will be to engage with leads, understand their needs, and guide them through the events and exhibtions they are interested in. By leveraging your excellent communication skills and sales acumen, you will play a key role in converting inquiries into sales.&nbsp;Key Responsibilities:<ul>
<li>Respond promptly to inbound inquiries via phone and email.&nbsp;</li><li>Qualify leads by understanding questions and needs.&nbsp;</li><li>Provide detailed information about our services, pricing, and packages.</li><li>Build and maintain relationships with potential clients to foster trust and loyalty.</li><li>Collaborate with the event planning team to ensure seamless execution of client requirements.</li><li>Stay updated on industry trends, competitors, and best practices to enhance sales strategies.</li></ul>
Qualifications:<ul>
<li>Proven experience in sales, preferably in the events or hospitality industry.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal skills with the ability to build rapport with clients.</li><li>Goal-oriented with a passion for achieving sales targets.</li><li>Proficient in using CRM software and other sales tools.</li><li>Ability to work in a fast-paced environment and manage multiple inquiries simultaneously.</li><li>A positive attitude and a proactive approach to problem-solving.</li></ul>

Inbound Sales Advisor - Events 

Job&nbsp;Title:&nbsp;Trilingual&nbsp;Customer&nbsp;Service&nbsp;AdvisorLocation:&nbsp;Remote&nbsp;(office&nbsp;attendance&nbsp;required&nbsp;around&nbsp;5&nbsp;times&nbsp;a&nbsp;year)Contract:&nbsp;Permanent<ul>
<li>***Applicants&nbsp;must&nbsp;be&nbsp;fluent&nbsp;in&nbsp;German,&nbsp;alongside&nbsp;proficiency&nbsp;in&nbsp;one&nbsp;of&nbsp;the&nbsp;following&nbsp;languages:&nbsp;Italian,&nbsp;Dutch,&nbsp;Spanish,&nbsp;Portuguese,&nbsp;Russian,&nbsp;or&nbsp;French***</li></ul>
Are&nbsp;you&nbsp;passionate&nbsp;about&nbsp;delivering&nbsp;exceptional&nbsp;customer&nbsp;service&nbsp;and&nbsp;fluent&nbsp;in&nbsp;multiple&nbsp;languages?&nbsp;We&rsquo;re&nbsp;looking&nbsp;for&nbsp;a&nbsp;skilled&nbsp;Trilingual&nbsp;Customer&nbsp;Service&nbsp;Advisor&nbsp;to&nbsp;join&nbsp;our&nbsp;client's&nbsp;team&nbsp;in&nbsp;a&nbsp;dynamic&nbsp;remote&nbsp;role.About&nbsp;the&nbsp;Role:As&nbsp;a&nbsp;Trilingual&nbsp;Customer&nbsp;Service&nbsp;Advisor,&nbsp;you&nbsp;will&nbsp;be&nbsp;the&nbsp;first&nbsp;point&nbsp;of&nbsp;contact&nbsp;for&nbsp;our&nbsp;client's&nbsp;customers.&nbsp;Your&nbsp;main&nbsp;responsibility&nbsp;will&nbsp;be&nbsp;to&nbsp;interact&nbsp;directly&nbsp;with&nbsp;customers,&nbsp;gather&nbsp;vital&nbsp;product&nbsp;information,&nbsp;and&nbsp;assist&nbsp;them&nbsp;in&nbsp;using&nbsp;our&nbsp;client's&nbsp;products&nbsp;effectively&nbsp;and&nbsp;accurately.&nbsp;You&nbsp;will&nbsp;ensure&nbsp;a&nbsp;high&nbsp;level&nbsp;of&nbsp;service&nbsp;while&nbsp;offering&nbsp;valuable&nbsp;support&nbsp;and&nbsp;advice.What&nbsp;We're&nbsp;Looking&nbsp;For:<ul>
<li>Fluency&nbsp;in&nbsp;German,&nbsp;alongside&nbsp;proficiency&nbsp;in&nbsp;one&nbsp;of&nbsp;the&nbsp;following&nbsp;languages:&nbsp;Italian,&nbsp;Dutch,&nbsp;Spanish,&nbsp;Portuguese,&nbsp;Russian,&nbsp;or&nbsp;French.</li><li>Professional&nbsp;customer&nbsp;service&nbsp;experience&nbsp;is&nbsp;essential.</li><li>A&nbsp;background&nbsp;in&nbsp;biological&nbsp;science&nbsp;is&nbsp;highly&nbsp;advantageous.</li><li>Exceptional&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;the&nbsp;ability&nbsp;to&nbsp;manage&nbsp;multiple&nbsp;tasks&nbsp;with&nbsp;accuracy.</li><li>A&nbsp;compassionate&nbsp;and&nbsp;empathetic&nbsp;approach&nbsp;to&nbsp;customer&nbsp;interactions.</li></ul>
If&nbsp;you'd&nbsp;like&nbsp;to&nbsp;use&nbsp;your&nbsp;languages&nbsp;and&nbsp;take&nbsp;the&nbsp;next&nbsp;step&nbsp;in&nbsp;your&nbsp;career,&nbsp;please&nbsp;apply!

Trilingual Customer Service Advisor

You are passionate about luxury and top-notch service? You have a flair for selling and organising luxury travel? Here is an amazing opportunity to work for a leading luxury travel and leisure company, based in Central London. We are recruiting on their behalf for a Dutch-speaking Luxury Travel Consultant to work on a hybrid or remote basis.&nbsp;You will be assisting their high-end members with luxury travel-related requests. Requests will be received via telephone or email which will then be, acknowledged, researched &amp; actioned in a timely manner as agreed with the Member. You will also be creating tailor-made travel and leisure packages to suit you clients needs and wants.&nbsp;Fluent Dutch to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. You will have had previous experience working within the travel industry and dealing with top tier customers. Experience in GDS or exposure to 5 star booking systems is essential!Given the nature of the role candidates must have excellent command of Dutch and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Dutch Travel Consultant

You are passionate about luxury and top-notch service? You have a flair for selling and organising luxury travel? Here is an amazing opportunity to work for a leading luxury travel and leisure company, based in Central London. We are recruiting on their behalf for a German-speaking Luxury Travel Consultant to work on a hybrid or remote basis.&nbsp;You will be assisting their high-end members with luxury travel-related requests. Requests will be received via telephone or email which will then be, acknowledged, researched &amp; actioned in a timely manner as agreed with the Member. You will also be creating tailor-made travel and leisure packages to suit you clients needs and wants.&nbsp;Fluent German to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. You will have had previous experience working within the travel industry and dealing with top tiercustomers. Experience in GDS or exposure to 5 star booking systems is essential!Given the nature of the role candidates must have excellent command of German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

German Travel Consultant

Multilingual Customer Services - FRENCH up to &pound;25K + benefits - Swansea area (hybrid)&nbsp;&nbsp;We have an excellent opportunity to join this exciting multinational at the forefront of technology looking for a Customer Services Advisors. You are required to speak fluent French and English, both to C1 level.&nbsp;You will join their busy international team supporting EMEA customers via phone and email alongside some UK and international travel to specific events.&nbsp;Some of your key responsibilities will be:&nbsp;&bull; First point of contact for all EMEA customer enquiries&bull; Liaising with teams regionally and globally in relation to customer service issues,providing advice, guidance, and support to both sales team and clients across the EMEAregion.&bull; Responding to customer requests in a timely manner via email or telephone.&bull; Logging, updating, and creating tasks through the ticketing system as and when required.&bull; Process payments over the telephone with customers.&bull; Checking invoices on behalf of billing and providing customer updates as required.&bull; Liaise with customers regarding all queries pertaining to events, registration, and payments.&bull; Provide basic technical support and account administration across theEMEA region.&bull; Allocating leads to the sales team for verification.&bull; Occasional travel to London Events to assist the Event Managers&nbsp;Successful candidate&nbsp;<ul>
<li>Fluency in French and English is essential</li><li>Experience dealing with customers</li><li>Administration experience, Microsoft office knowledge</li><li>Available to work 3 days in office 2 from home</li><li>Available to reach their office in Llansamlet via car or public transport</li><li>Available to work full time and to start ASAP</li><li>Great telephone manner</li><li>Courteous and professional, thriving in a customer services environment</li></ul>
&nbsp;Please note that we can only consider applicants who already hold a full UK work permit.&nbsp;Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements. To enquire about other vacancies please visit our website at&nbsp;<a href="http://www.eurolondon.com/" target="_blank">www.eurolondon.com</a>

French Customer Services

We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.&nbsp;Job functions:-Speaking to clients to quickly get to the root of their problem.-Providing timely and accurate customer feedback.-Helping customers via calls, emails, community posts and live chat.-Use a positive personality and experience, not a script-Assisting customers with their technical and software related problems-Configuring and installing software over the phone at restaurant locations-Provide outstanding service-Know limitations and when to should ask for advice-Own the resolution to the problem; don't leave the customer hanging-Accurately and efficiently log all contacts in our CRM (Salesforce)-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback&nbsp;&nbsp;About You:- Fluent to a native level in: German- Fluent level of English- Open to work on weekends if need be-Interpersonal skills, and passion for providing excellent customer service-Strong communication skills: active listening, writing/typing, informal communication-Restaurant/ Hospitality experience is an added bonus.-At least one years experience providing customer support would be ideal - preferably in a software support environment-Knowledge of current Microsoft Windows operating systems-Knowledge of iOS and Apple Hardware-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

Customer Support Specialist - German Speaking

Credit Controller - fluent French - &pound;30K Waltham Cross - onsite/office based&nbsp;We have a new vacancy for our international client looking for a Credit Controller to join their finance team. This role is a Monday-Friday office based role 9am -5:30pm. You will be required to speak French to a near native standard both spoken and written.&nbsp;Key responsibilities:&nbsp;<ul>
<li>Carrying out credit control duties to French speaking part of the business</li><li>Updating customer payments in a timely manner</li><li>Administering legal procedures for unpaid debts</li><li>Regular credit control reporting to senior management</li><li>Dealing with both calls and emails regarding credit control issues.</li><li>Chasing payments daily, reaching out by phone / email.</li></ul>
&nbsp;Requirements for the role<ul>
<li>Near native French is essential for the role, both spoken and written</li><li>Fluency in English, the business language</li><li>Credit control experience is desirable but not essential</li><li>Experience of working directly with customers in France and UK</li><li>Experience and understanding of legal procedures</li><li>Resolving credit control and outstanding payment issues in a timely and professional manner</li><li>Good team player</li><li>Experienced using Excel, Word and Outlook</li><li>Enjoy being on the phone with a confident telephone manner.</li></ul>
&nbsp;If you are looking for a lovely team and enjoy working in an international environment learning new skills in a new industry, please send your CV in to the email provided.The role is to start ASAP, it is an onsite role Monday-Friday working closely with your manager and team.&nbsp;Please note that we can only consider applicants who already hold a full UK work permit.&nbsp;Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements. To enquire about other vacancies please visit our website at&nbsp;<a href="http://www.eurolondon.com/" target="_blank">www.eurolondon.com</a>

German & Polish Speaking Customer Service Advisor

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