Technical Support Specialist

Are you looking for a new challenge in France for 2025, perhaps in Technical Support for innovative software solutions ?

Keen to use your German language skills to make a real difference to our client’s customers, ranging from SMEs to large international groups ?

Interested in a career in the dynamic city of Nantes or in the town of Cholet in the Pays de La Loire region in North West France ?

If the answer to these questions is yes, why not read on ?

Euro London’s client, a French and international leader in HR, payroll, time management and building   access control and management is currently looking for a fluent German speaking Client Technical Support Specialist to be based in their offices in either Nantes or Cholet.

With 20,000 clients worldwide and 5 million users daily of their technology our client is a renowned and fast-growing company with over 500 colleagues and part of a historic French group that is a by-word for a welcoming and successful family-owned business for over 160 years. As the company’s client base expands, they’re looking to expand their multilingual and international client support team in either of the above locations to support this European and international growth.

Responsibilities

• Providing technical support to clients using our client’s software, carrying out troubleshooting of incidents escalated from your colleagues on the helpdesk team.
• You’ll support our client’s distributors and end clients in the DACH ( German speaking) market.
• You’ll analyse requests and decide on the best course of action to provide the most appropriate solutions to the client.

Skills and experience required

• At least one previous experience in software-focused technical support in German in a German speaking working environment or country.
• A higher education qualification in an IT / Technical discipline.
• A strong interest in providing customer support ( B2B) and commitment to resolving their problems.
• A curiosity for learning  and collaboration within a small specialist team of software experts ( you’ll receive full product training on joining) as well as for finding solutions using strong analytical skills.
• You’re able to work independently when required and you’re a strong listener, these are all vital attributes in the position !

About our client, what’s in it for me ?

• You’ll join a dynamic international support team supporting the Dutch, English, German and Spanish speaking markets. There’s an excellent company culture of inclusion and collaboration between different teams.
• A structured onboarding programme from day 1.
• Hybrid work benefits (1-2 days a week depending on your distance from the office)
• Brand new workplace and buildings with sports facilities on a green ‘campus’ in Cholet where employee well-being has been invested in and where career development prospects can lead into a number of different areas ( more technical posts, sales, client and internal training etc…) Our client’s offices in Nantes are situated in the city centre in a collaborative co-working space.

• Please note : A driver's licence and vehicle is required due to training courses on different software products at our client's Cholet HQ for several weeks after joining. You'll receive full practical and theoretical as well as e-learning training on our client's software solutions , followed by a mentoring and shadowing programme.

If this sounds like the kind of challenge you’re looking to find out more about to continue your career in 2025 why not apply today ?