Customer Support Specialist

Are you looking for a new multilingual challenge in France for 2025 in technical client support for innovative software solutions ?

Keen to use your Spanish language skills to make a real difference to our client’s customers, ranging from SMEs to large international groups ?

Interested in a career in the dynamic city of Nantes or in the town of Cholet in the Pays de La Loire region in North West France ?

If the answer to these questions is yes, why not read on ?

Euro London’s client, a French and international leader in HR, payroll, time management and building control and security access management is currently looking for a fluent Spanish speaking Customer Support Specialist to be based in their offices in either Nantes or Cholet.

With 20,000 clients worldwide and 5 million users daily of their technology our client is a renowned and growing company, part of a historic French group that is a by-word for a welcoming and successful family owned business for over 160 years. As the company’s client base expands, they’re looking to expand their multilingual and international client support team in either of the above locations to support this European and international growth.

Responsibilities

• Within the international support team with a strong team spirit of collaboration and training you’ll provide telephone support to our client’s Spanish speaking customers on issues relating to the set-up, configuration and usage of our client’s software for building access management and HR solutions.
• You’ll document the issues you’ve resolved to improve future follow-ups and keep an eye on the quality of the information that is included in client files, you flag-up information and data that could be beneficial to the rest of the team and highlight them in the knowledgebase.
• Knowledge sharing with the rest of the team. You have strong communications skills and strong analytical abilities with reactivity.

Skills and experience required

• An initial experience in a multilingual helpdesk support position, ideally in the software sector.
• You’re keen to develop a career with a company who can invest in your training and skills development on their solutions for the long-term.
• You speak fluent Spanish and ideally advanced/fluent French and English.
• You enjoy problem solving and supporting varied clients in Spanish.

About our client, what’s in it for me ?

• You’ll join a dynamic international support team supporting the Spanish, English, German and Dutch speaking markets. There’s an excellent company culture of inclusion and collaboration between different teams.
• A structured onboarding programme from day 1.
• Hybrid work benefits (1-2 days a week depending on your distance from the office)

• Brand new workplace and buildings with sports facilities on a green ‘campus’ on the Cholet site where employee well-being has been invested in and where career development prospects can lead into a number of different areas ( more technical posts, sales, client and internal training etc…) The Nantes site is in a co-working space in the heart of Nantes. 
• A driver's licence and car is required due to training at our client's Cholet HQ for the first 6 weeks after joining. There you'll receive full practical and theoretical as well as e-learning training on our client's software solutions , followed by a mentoring and shadowing programme.

If this sounds like the kind of challenge you’re looking to find out more about to continue your career in 2025 why not apply today ?