Location: UK Office
Specialism: Regional recruitment, roles outside of London Languages: English, French, Spanish I went to a French university in the Caribbean and studied surfing!

Theo Chau

Job Title: German Speaking Customer Retention Advisor Location: Cambridge, UK &ndash; hybrid (2/3 days WFH) Position: Permanent, full-time, Monday to Friday Salary: &pound;25,000 per annum (plus bonus)&nbsp;Are you looking for an interesting and varied role where you&rsquo;ll be able to utilise your skills in German and English?Are you a sales-minded person with experience in Customer Service wanting to take their experience to the next level without having to do cold calling?Then our client based in Cambridgeshire might be looking for you to join their growing and international team!In this role, you'll be working with the company'a clients in the education space, making a difference through building relationships with academic institutions. There will be no cold-calling involved, as you'll be contacting existing and previous customers, working to retain them or re-engage them.&nbsp;In return, you&rsquo;ll receive:<ul>
<li>An annual salary of &pound;25,000 (plus a bonus based on performance)</li><li>Hybrid working (2 days working from home, 3 days in the office during peak periods)</li><li>Company pension</li><li>Full training provided</li><li>Opportunities for growth and progression</li><li>Regular training to advance your skills</li><li>Working within a friendly, supportive and international team</li><li>And more!</li></ul>
&nbsp;As the German Speaking Service &amp; Sales Advisor, you will:<ul>
<li>Engage with existing customers both via phone and email, building and maintaining long-term relationships and customer satisfaction</li><li>Reach out to lapsed customers and work to re-engage them</li><li>Provide quotes to customers</li><li>Collaborate regularly with the customer service team</li></ul>
&nbsp;Who we&rsquo;re looking for:We&rsquo;d love to connect with candidates who have previous Customer Service or Sales experience, excellent communication skills and fluency in both German and English, and the ability to build strong, positive and long-lasting relationships!&nbsp;If this sounds like you, please apply either directly or reach out to Aylin at <a href="mailto:a.dogancan@eurolondon.com">a.dogancan@eurolondon.com</a> to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

Job Title: German Speaking Customer Retention Advisor

Location: Cambridge, UK – hybrid (2/3 days WFH)

Position: Permanent, full-time, Monday to Friday

Salary: £25,000 ...

German Speaking Customer Retention Advisor

Job Title: French &amp; Spanish Customer Service Advisor (trilingual) Location:&nbsp;Greater London Area Position:&nbsp;Permanent, full-time, Monday to Friday, hybrid (2 days per week WFH after training) Salary:&nbsp;&pound;27,500 per annum (plus discretionary annual bonus)&nbsp;Our leading and innovative client based in the Greater London Area is looking for a French &amp; Spanish Customer Service Advisor to join their team. In this role, you&rsquo;ll be the first point of contact for customers regarding product orders, queries and returns via email, chat and social media for the EMEA region.If you&rsquo;re looking to utilise your language skills in French and Spanish while working for a highly renowned, international company offering many opportunities for growth and career progression, apply today!&nbsp;In return, you&rsquo;ll receive:<ul>
<li>An annual salary of &pound;27,500 plus discretionary annual bonus</li><li>Hybrid working &ndash; following training working on-site on Tuesdays, Wednesdays, and Thursdays</li><li>Working hours: Monday &ndash; Thursday 8am &ndash; 5pm (1 hour lunch), Fridays 8am &ndash; 3pm (30 minutes lunch)</li><li>Highly competitive company pension scheme</li><li>24 days annual leave plus bank holidays (rising to 29 days with longevity)</li><li>International travel insurance</li><li>Private health insurance</li><li>Excellent opportunities for growth and career progression</li><li>And more!</li></ul>
&nbsp;As the French &amp; Spanish Customer Service Advisor, you will:<ul>
<li>Support EMEA customers with order and product queries mainly via email, live chat, and social media</li><li>Assist customers with the returns process and proactively update customers on their return status</li><li>Provide first-line technical support to customers relating to company products</li><li>And more!</li></ul>
&nbsp;Who we&rsquo;re looking for:If you&rsquo;re fluent in French, Spanish and English and have previous Customer Service or Administration experience, we&rsquo;d love to hear from you!The successful candidate will have excellent communications skills, will be a quick learner and want to deliver excellent customer service.&nbsp;If this sounds like you, please apply either directly or reach out to Aylin at&nbsp;<a href="mailto:a.dogancan@eurolondon.com?iframe=true">a.dogancan@eurolondon.com</a>&nbsp;to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

French & Spanish Customer Service Advisor (Trilingual)

Job Title: Dutch Customer Service Advisor Location: Utrecht/hybrid Salary: &euro;32,000 per annum Contract: Full-time, permanent (Monday to Friday)&nbsp;Are you looking for an entry-level role where you can utilise your language skills with genuine opportunities for growth and progression and contribute to a growing and expanding company?Then our client might be looking for you to join their international team!In this role, you&rsquo;ll be dealing with customer enquiries, processing orders and ensuring a stellar customer service experience.This is an entry-level role with no previous experience required and will give you the opportunity to grow within an expanding, hungry and multilingual company!&nbsp;What&rsquo;s in it for you:<ul>
<li>A competitive salary of up to &euro;32,000 per annum</li><li>The flexibility to work remotely</li><li>Comprehensive training and excellent opportunities for growth and progression</li><li>A friendly and supportive working environment</li><li>Discount on company products</li><li>Full training provided</li></ul>
&nbsp;As the Dutch Customer Service Advisor, you&rsquo;ll be:<ul>
<li>Handling customer enquiries and providing support via phone, email, and chat in Dutch and English.</li><li>Delivering an outstanding customer experience by ensuring accurate, helpful, and friendly assistance.</li><li>Processing customer orders</li><li>Maintaining detailed and accurate records of customer interactions and transactions.</li></ul>
&nbsp;To succeed in this role, you&rsquo;ll need:<ul>
<li>Fluency in Dutch and English (spoken and written)</li><li>Excellent communication skills</li><li>A passion for providing top-tier service in a high-end environment</li><li>Strong problem-solving skills and a proactive approach to resolving customer issues</li></ul>
&nbsp;If you&rsquo;re ready to kick-start your career in customer service and join a diverse, supportive and rapidly expanding team, we&rsquo;d love to hear from you!&nbsp;To apply, either apply directly or send your CV to Aylin (<a href="mailto:a.dogancan@eurolondon.com">a.dogancan@eurolondon.com</a>) to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

Dutch Customer Service Advisor

Position:&nbsp;Portuguese&nbsp;speaking&nbsp;Customer&nbsp;Service&nbsp;AdvisorLocation:&nbsp;Chippenham,&nbsp;Wiltshire&nbsp;&ndash;&nbsp;access&nbsp;to&nbsp;a&nbsp;car&nbsp;is&nbsp;essential&nbsp;due&nbsp;to&nbsp;the&nbsp;lack&nbsp;of&nbsp;public&nbsp;transportType:&nbsp;PermanentSalary:&nbsp;&pound;27,000&nbsp;-&nbsp;&pound;29,000&nbsp;+&nbsp;annual&nbsp;bonusAre&nbsp;you&nbsp;fluent&nbsp;in&nbsp;Portuguese&nbsp;and&nbsp;passionate&nbsp;about&nbsp;providing&nbsp;top-notch&nbsp;customer&nbsp;service?&nbsp;If&nbsp;so,&nbsp;we&nbsp;have&nbsp;an&nbsp;exciting&nbsp;opportunity&nbsp;for&nbsp;you!&nbsp;We&nbsp;are&nbsp;currently&nbsp;seeking&nbsp;a&nbsp;dedicated&nbsp;and&nbsp;friendly&nbsp;individual&nbsp;to&nbsp;join&nbsp;our&nbsp;client&rsquo;s&nbsp;team&nbsp;as&nbsp;a&nbsp;Portuguese&nbsp;speaking&nbsp;Customer&nbsp;Service&nbsp;Advisor&nbsp;at&nbsp;their&nbsp;Wiltshire&nbsp;office.This&nbsp;is&nbsp;a&nbsp;really&nbsp;excellent&nbsp;time&nbsp;to&nbsp;join&nbsp;my&nbsp;client&rsquo;s&nbsp;Customer&nbsp;Service&nbsp;team&nbsp;due&nbsp;to&nbsp;the&nbsp;huge&nbsp;growth&nbsp;they&rsquo;ve&nbsp;seen&nbsp;in&nbsp;the&nbsp;last&nbsp;few&nbsp;years.&nbsp;There&nbsp;is&nbsp;real,&nbsp;tangible&nbsp;opportunity&nbsp;for&nbsp;progression&nbsp;in&nbsp;both&nbsp;your&nbsp;position&nbsp;and&nbsp;your&nbsp;salary.Role&nbsp;Overview:&nbsp;As&nbsp;a&nbsp;Portuguese&nbsp;Customer&nbsp;Service&nbsp;Advisor,&nbsp;you&nbsp;will&nbsp;be&nbsp;an&nbsp;integral&nbsp;part&nbsp;of&nbsp;the&nbsp;team,&nbsp;responsible&nbsp;for&nbsp;addressing&nbsp;customer&nbsp;inquiries,&nbsp;resolving&nbsp;issues,&nbsp;and&nbsp;ensuring&nbsp;customers&nbsp;have&nbsp;a&nbsp;positive&nbsp;experience.&nbsp;Your&nbsp;role&nbsp;will&nbsp;involve:<ul>
<li>Assisting&nbsp;Portuguese&nbsp;speaking&nbsp;customers&nbsp;via&nbsp;phone,&nbsp;email,&nbsp;and&nbsp;chat.</li><li>Providing&nbsp;information&nbsp;about&nbsp;our&nbsp;products&nbsp;and&nbsp;services.</li><li>Resolving&nbsp;customer&nbsp;queries&nbsp;and&nbsp;concerns&nbsp;in&nbsp;a&nbsp;timely&nbsp;and&nbsp;professional&nbsp;manner.</li><li>Maintaining&nbsp;accurate&nbsp;customer&nbsp;records&nbsp;and&nbsp;data.</li><li>Collaborating&nbsp;with&nbsp;colleagues&nbsp;to&nbsp;ensure&nbsp;excellent&nbsp;service&nbsp;delivery</li></ul>
We're&nbsp;looking&nbsp;For:<ul>
<li>Fluency&nbsp;in&nbsp;Portuguese&nbsp;essential</li><li>Have&nbsp;1-2&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;customer&nbsp;service.</li><li>Access&nbsp;to&nbsp;a&nbsp;car&nbsp;&ndash;&nbsp;the&nbsp;office&nbsp;is&nbsp;not&nbsp;easily&nbsp;accessed&nbsp;by&nbsp;public&nbsp;transport</li><li>Possess&nbsp;excellent&nbsp;communication&nbsp;and&nbsp;interpersonal&nbsp;skills.</li><li>Be&nbsp;a&nbsp;problem&nbsp;solver&nbsp;with&nbsp;a&nbsp;positive&nbsp;attitude.</li><li>Enjoy&nbsp;working&nbsp;in&nbsp;a&nbsp;team-oriented&nbsp;environment.</li><li>Technical&nbsp;support&nbsp;experience&nbsp;is&nbsp;advantageous&nbsp;but&nbsp;not&nbsp;essential.</li><li>Fluency&nbsp;in&nbsp;additional&nbsp;EU&nbsp;languages&nbsp;is&nbsp;very&nbsp;advantageous</li></ul>
What&rsquo;s&nbsp;in&nbsp;it&nbsp;for&nbsp;you?<ul>
<li>Competitive&nbsp;salary&nbsp;bracket&nbsp;with&nbsp;regular&nbsp;reviews&nbsp;based&nbsp;on&nbsp;hard&nbsp;work&nbsp;and&nbsp;performance.</li><li>Annual&nbsp;performance-based&nbsp;bonus</li><li>Company&nbsp;pension&nbsp;and&nbsp;discount&nbsp;on&nbsp;company&nbsp;products</li><li>Free&nbsp;parking,&nbsp;discounted&nbsp;canteen</li><li>Progression.&nbsp;This&nbsp;is&nbsp;a&nbsp;fast&nbsp;growing&nbsp;company&nbsp;where&nbsp;you&nbsp;will&nbsp;grow&nbsp;too.</li></ul>
If&nbsp;interested,&nbsp;please&nbsp;apply&nbsp;or&nbsp;send&nbsp;your&nbsp;CV&nbsp;direct&nbsp;to&nbsp;t.chau@eurolondon.com

Portuguese speaking Customer Service Advisor

Job Title: Dutch Speaking Customer Service Specialist Location: Chippenham, UK (office-based 5 days per week) &ndash; due to the location, you will need to be a driver with your own car Position: Permanent, full-time, Monday to Friday, 40 hours per week (flexitime available) Salary: &pound;30,000 - &pound;33,000 per annum&nbsp;Do you have excellent communication skills in Dutch and English and enjoy building relationships with customers?Then our client in Chippenham is looking for you to join their rapidly expanding team!In this exciting role, you&rsquo;ll be responsible for providing customers with an excellent customer experience as well as product advice and expertise, and will be introducing the brand and its products to new trade customers.&nbsp;What&rsquo;s in it for you?<ul>
<li>A salary of &pound;30,000 - &pound;33,000 per annum (plus bonus)</li><li>Annual performance-based bonus</li><li>25 days holiday + bank holidays</li><li>Flexitime</li><li>A supportive and friendly work environment</li><li>Genuine opportunities for growth and progression</li><li>Discount on company products</li><li>Free parking</li><li>Subsidised canteen</li><li>Company pension</li><li>Full training provided</li><li>A varied role with exposure to an international market</li></ul>
&nbsp;As the Dutch-Speaking Customer Service Specialist, you will be:<ul>
<li>Answering customer queries via email, telephone, live chat, and social media platforms, ensuring customer satisfaction and providing a first-class customer experience</li><li>Providing customers with product advice and assistance in Dutch and English</li><li>Overseeing and managing customer service and sales-related channels</li><li>Researching and reaching out to potential new customers</li><li>Supporting the trade sales cycle from start to finish</li></ul>
&nbsp;To succeed in this role, you&rsquo;ll need:<ul>
<li>Fluency in Dutch and English, both written and spoken</li><li>A driving license and your own car</li><li>Excellent communication skills and the ability to build positive customer relationships</li><li>1-2 years&rsquo; customer service and/or sales experience</li><li>Additional language skills in other EU languages would be advantageou</li></ul>
&nbsp;To apply, either apply directly or send your CV to Aylin (<a href="mailto:a.dogancan@eurolondon.com">a.dogancan@eurolondon.com</a>) to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Dutch Speaking Customer Service Specialist

We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
&nbsp;
Job functions:
-Speaking to clients to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
&nbsp;
&nbsp;
About You:
- Fluent to a native level in: German
- Fluent level of English
- Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

German Speaking Customer Retention Advisor

Interested? Apply Now.

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