Location: UK Office
Specialism: Customer Support Division
Languages: English and German
I was brought up in Germany and England became my home 18 years ago.

Alvin Sarfo

Join an innovative team at a leading provider in the Tech/SaaS industry. They pride themselves on delivering exceptional customer experiences and driving customer success. If you&rsquo;re a motivated, intelligent individual with a passion for customer service and success, we want to hear from you!&nbsp;As a Customer Service Executive, you will play a crucial role in supporting and enhancing their customer relationships. You will be responsible for both customer support and customer success, ensuring that clients achieve their goals while using their products. You&rsquo;ll be interacting with C-Level executives, requiring quick thinking and effective communication skills.&nbsp;Key Responsibilities:<ul>
<li>Provide top-tier customer support to their B2B clients, resolving issues promptly and efficiently.</li><li>Foster strong relationships with customers, helping them maximize the value of their services.</li><li>Collaborate with internal teams to address customer needs and implement solutions.</li><li>Conduct training sessions for customers to ensure they are fully utilising their products.</li><li>Monitor customer satisfaction and proactively identify opportunities for improvement.</li><li>Creating content and videos for social media</li></ul>
&nbsp;Experience:<ul>
<li>Fluent in German is essential</li><li>Proven experience in customer support or customer success, preferably in the tech or SaaS industry.</li><li>A background in social media and video creation is beneficial</li><li>Strong interpersonal skills and the ability to communicate effectively with C-Level executives.</li><li>Quick-thinking, proactive problem solver with a passion for helping customers succeed.</li><li>Ability to work independently and collaboratively in a hybrid environment.</li></ul>
&nbsp;Given the nature of the role candidates must have excellent command of German or Engish (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Join an innovative team at a leading provider in the Tech/SaaS industry. They pride themselves on delivering exceptional customer experiences and driving customer success...

Customer Success Executive - German 

Are you fluent in Norwegian and have experience in customer service? If so, we have an exciting opportunity with a leading client in the automotive industry. They are looking for a Customer Service Specialist to join their growing team and handle a variety of customer cases that require resolution.This is a hybrid role, offering flexibility with one day a week in the office (either at the Daventry or Dunton location)What You&rsquo;ll Be Doing:<ul>
<li>Case Resolution: Handle a wide range of customer cases, resolving issues and inquiries in a timely and efficient manner.</li><li>Customer Interaction: Provide support to customers in Norwegian and English, ensuring an excellent customer experience.</li><li>Problem-Solving: Tackle various customer service challenges, from technical issues to product inquiries, using your problem-solving skills to find solutions.</li><li>Collaboration: Work with internal teams to ensure customer issues are resolved accurately and efficiently.</li><li>Reporting &amp; Updates: Maintain accurate records of customer cases and provide regular updates to relevant teams.</li></ul>
What You&rsquo;ll Bring:<ul>
<li>Fluency in Norwegian: Native or near-native proficiency in Norwegian (both written and spoken).</li><li>Customer Service Experience: Previous experience in a customer service role, ideally within a contact center or automotive environment.</li><li>Strong Communication Skills: You should be able to communicate effectively with customers and colleagues in both Norwegian and English.</li><li>Problem-Solving &amp; Multitasking: The ability to manage multiple cases at once and find solutions to customer issues.</li><li>Adaptability: Ability to thrive in a fast-paced, ever-changing environment.</li><li>Hybrid Flexibility: Willingness to come to the office one day per week (flexible on the day) at either Daventry or Dunton location.</li></ul>
&nbsp;Given the nature of the role candidates must have excellent command of Norwegian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.&nbsp;

Norwegian Customer Experience Specialist 

Do you speak Norwegian and English fluently? Are you passionate about leading teams and delivering exceptional customer service?&nbsp;We are seeking a&nbsp;Customer Experience Supervisor&nbsp;to join a leading automotive company and their expanding team. In this role, you will support both the&nbsp;Norwegian&nbsp;and&nbsp;UK markets, helping to drive exceptional customer service across both regions. This is a fantastic opportunity for a&nbsp;bilingual professional&nbsp;with prior experience in customer service management to make a significant impact. Please note that the role is&nbsp;hybrid, requiring travel between their&nbsp;Daventry&nbsp;and&nbsp;Dunton&nbsp;locations, with at least two days a week in the office.&nbsp;What You&rsquo;ll Do:<ul>
<li>Supervise and Support the Team:&nbsp;Lead, mentor, and coach a team of Customer Experience Specialists, ensuring high standards of service and productivity are met.</li><li>Drive Continuous Improvement:&nbsp;Analyse customer feedback, call trends, and performance data to identify areas for process improvements and provide actionable recommendations to the Senior Operations Manager.</li><li>Handle Escalated Calls:&nbsp;Support the team in resolving complex customer issues by offering guidance and stepping in to handle escalated calls when necessary.</li><li>Ensure Service Excellence:&nbsp;Monitor and maintain service levels, ensuring that all operational goals and SLAs are met or exceeded.</li><li>Collaboration:&nbsp;Work closely with key internal teams to ensure smooth operations and implement system enhancements.</li><li>Recruitment &amp; Onboarding:&nbsp;Help interview, onboard, and ensure a positive employee experience for new hires.</li></ul>
&nbsp;What You Bring to the Role:<ul>
<li>Fluency in Norwegian and English:&nbsp;You&rsquo;ll need to be fluent in both languages (C1/C2 level) with strong verbal and written communication skills.</li><li>Experience in Contact Centers:&nbsp;A solid background in customer service, ideally with experience in managing teams of agents in a contact or call center environment</li><li>Leadership Skills:&nbsp;Proven ability to lead, motivate, and coach teams to improve performance and drive customer satisfaction.</li><li>act center technologies, customer tracking systems, and reporting tools.</li><li>Problem-Solving &amp; Time Management:&nbsp;Strong multitasking, organizational, and planning skills, with the ability to adapt in a fast-paced environment.</li><li>People Skills:&nbsp;Excellent interpersonal skills to collaborate with internal teams and interact with management at all levels.</li></ul>
&nbsp;Given the nature of the role candidates must have excellent command of Norwegian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Norwegian Customer Experience Supervisor

Join an innovative team at a leading provider in the Tech/SaaS industry. They pride themselves on delivering exceptional customer experiences and driving customer success. If you&rsquo;re a motivated, intelligent individual with a passion for customer service and success, we want to hear from you!&nbsp;As a Customer Service Executive, you will play a crucial role in supporting and enhancing their customer relationships. You will be responsible for both customer support and customer success, ensuring that clients achieve their goals while using their products. You&rsquo;ll be interacting with C-Level executives, requiring quick thinking and effective communication skills.&nbsp;Key Responsibilities:<ul>
<li>Provide top-tier customer support to their B2B clients, resolving issues promptly and efficiently.</li><li>Foster strong relationships with customers, helping them maximize the value of their services.</li><li>Collaborate with internal teams to address customer needs and implement solutions.</li><li>Conduct training sessions for customers to ensure they are fully utilising their products.</li><li>Monitor customer satisfaction and proactively identify opportunities for improvement.</li><li>Creating content and videos for social media</li></ul>
&nbsp;Experience:<ul>
<li>Fluent in French is essential</li><li>Proven experience in customer support or customer success, preferably in the tech or SaaS industry.</li><li>A background in social media and video creation is beneficial</li><li>Strong interpersonal skills and the ability to communicate effectively with C-Level executives.</li><li>Quick-thinking, proactive problem solver with a passion for helping customers succeed.</li><li>Ability to work independently and collaboratively in a hybrid environment.</li></ul>
&nbsp;Given the nature of the role candidates must have excellent command of French or Engish (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Customer Success Executive - French

You are passionate about luxury and top-notch service? You have a flair for selling and organising luxury travel? Here is an amazing opportunity to work for a leading luxury travel and leisure company, based in Central London. We are recruiting on their behalf for a Norwegian-speaking Luxury Travel Consultant to work on a hybrid or remote basis.&nbsp;You will be assisting their high-end members with luxury travel-related requests. Requests will be received via telephone or email which will then be, acknowledged, researched &amp; actioned in a timely manner as agreed with the Member. You will also be creating tailor-made travel and leisure packages to suit you clients needs and wants.&nbsp;Fluent Norwegian to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. You will have had previous experience working within the travel industry and dealing with top tiercustomers. Experience in GDS or exposure to 5 star booking systems is essential!Given the nature of the role candidates must have excellent command of Norwegian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Norwegian Luxury Travel Specialist

Job Title: Dutch speaking Customer Service AdvisorLocation: Newcastle (Hybrid)Salary: &pound;24,000 per annumJob Type: Permanent, rotational shift patternAre you fluent in Dutch and passionate about customer service? Join our client's team in Newcastle as a Dutch-Speaking Customer Service Advisor!We are seeking an enthusiastic and customer-focused individual to provide excellent service to our client's Dutch-speaking customers. This hybrid role offers the flexibility of working both from home and from our client's Newcastle office, with a salary of &pound;24,000 per year.Key Responsibilities:<ul>
<li>Communicate with customers via live chat, email, and phone to resolve queries and provide support.</li><li>Solve problems efficiently while adhering to company policies and procedures.</li><li>Collaborate with different teams to ensure customer issues are resolved promptly.</li><li>Manage customer interactions professionally, ensuring a positive experience at every touchpoint.</li></ul>
What we're looking for:<ul>
<li>Fluency in Dutch &ndash; Essential for this role.</li><li>Strong customer service skills with a passion for helping others.</li><li>Flexibility to work a rotational shift pattern, including late nights.</li><li>Excellent communication skills and a professional telephone manner.</li></ul>
Why Join?<ul>
<li>Well-being allowance to support your active lifestyle</li><li>Private health insurance</li><li>Discounts across a range of shops, gyms, bars &amp; restaurants</li><li>A permanent position with opportunities for growth and development.</li></ul>
If you're ready to be part of a dynamic team and provide top-notch customer service, apply now or send your CV to t.chau@eurolondon.comJob Title: Dutch speaking Customer Service AdvisorLocation: Newcastle (Hybrid)Salary: &pound;24,000 per annumJob Type: Permanent, rotational shift pattern&nbsp;Are you fluent in Dutch and passionate about customer service? Join our client's team in Newcastle as a Dutch-Speaking Customer Service Advisor!&nbsp;We are seeking an enthusiastic and customer-focused individual to provide excellent service to our client's Dutch-speaking customers. This hybrid role offers the flexibility of working both from home and from our client's Newcastle office, with a salary of &pound;24,000 per year.&nbsp;Key Responsibilities:<ul>
<li>Communicate with customers via live chat, email, and phone to resolve queries and provide support.</li><li>Solve problems efficiently while adhering to company policies and procedures.</li><li>Collaborate with different teams to ensure customer issues are resolved promptly.</li><li>Manage customer interactions professionally, ensuring a positive experience at every touchpoint.</li></ul>
&nbsp;What we're looking for:<ul>
<li>Fluency in Dutch &ndash; Essential for this role.</li><li>Strong customer service skills with a passion for helping others.</li><li>Flexibility to work a rotational shift pattern, including late nights.</li><li>Excellent communication skills and a professional telephone manner.</li></ul>
&nbsp;Why Join?<ul>
<li>Well-being allowance to support your active lifestyle</li><li>Private health insurance</li><li>Discounts across a range of shops, gyms, bars &amp; restaurants</li><li>A permanent position with opportunities for growth and development.</li></ul>
&nbsp;If you're ready to be part of a dynamic team and provide top-notch customer service, apply now or send your CV to t.chau@eurolondon.com

Dutch speaking Customer Service Advisor

Job Title: Customer Service ManagerLocation: Northfleet, Kent (Office-based)Salary: &pound;48,000 - &pound;54,000 + annual bonusJob Type: Permanent&nbsp;Are you a driven and experienced Customer Service Manager looking to make an impact in a fast-paced, dynamic environment? We're seeking a proactive leader to oversee multiple customer service teams and ensure a high level of satisfaction across our client's operations.&nbsp;About the Role:As the&nbsp;Customer Service Manager, you will take full responsibility for managing the customer service function, leading multiple teams and team leaders to success. Your focus will be on setting clear performance metrics, providing hands-on coaching, and ensuring the seamless resolution of customer issues. You&rsquo;ll be working in a high-energy, fast-moving environment where your leadership will make a direct impact on business success.&nbsp;Key Responsibilities:<ul>
<li>Oversee and manage the customer service teams, driving performance and accountability.</li><li>Establish KPIs, clear team goals, and daily objectives to ensure operational excellence.</li><li>Provide ongoing training, coaching, and development to team members to support continuous improvement.</li><li>Investigate customer complaints, identify root causes, and implement effective solutions to avoid recurrence.</li><li>Conduct regular appraisals and performance reviews, fostering a culture of growth and achievement.</li></ul>
&nbsp;What We&rsquo;re Looking For:<ul>
<li>Proven experience in a&nbsp;goods-based&nbsp;customer service role (candidates from service industries will not be considered).</li><li>Strong management experience, with a track record of successfully leading customer service teams.</li><li>Proficient in Microsoft Office (Outlook, Excel, Word).</li><li>Target-driven and comfortable working in a fast-paced, high-pressure environment.</li><li>Experience in setting KPIs and driving team performance.</li><li>Advantageous but not essential: Knowledge of SAP, fluency in French, Spanish, or Portuguese.</li></ul>
&nbsp;Benefits:<ul>
<li>Competitive salary of &pound;48,000 - &pound;54,000, plus annual bonus.</li><li>25 days of holiday, plus bank holidays.</li><li>Life insurance coverage.</li><li>Excellent company pension scheme.</li><li>A wide range of additional benefits and perks.</li></ul>
&nbsp;If you want to take your career to the next level and be part of a growing company where you&rsquo;ll have the opportunity to make a real difference. Apply today!

Customer Service Manager (Office Based)

Job Title:&nbsp;German Speaking Customer Service AdvisorContract:&nbsp;12-Month Fixed Term Contract (Very likely to go permanent)Location:&nbsp;Sunderland (commutable distance required)Salary:&nbsp;&pound;27,500 - &pound;30,000 + 7.5% Annual Bonus&nbsp;Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a&nbsp;German Speaking Customer Service Advisor&nbsp;to join our client's growing team on a 12-month fixed-term contract, with the strong likeliness to become permanent. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you!&nbsp;Key Responsibilities:<ul>
<li>Order Processing:&nbsp;Managing and processing customer orders efficiently.</li><li>Logistics &amp; Tracking:&nbsp;Providing accurate updates on order status and shipping.</li><li>Customer Support:&nbsp;Answering phone calls and handling email enquiries in German.</li><li>Problem Resolution:&nbsp;Investigating and resolving customer issues promptly.</li><li>Problem Solving:&nbsp;Proactively addressing challenges to ensure customer satisfaction.</li><li>Stock Queries:&nbsp;Responding to customer inquiries about product availability and stock.</li></ul>
&nbsp;What We're Looking For:<ul>
<li>Native-level fluency in German&nbsp;(both spoken and written)</li><li>Excellent customer service skills&nbsp;with a focus on delivering positive outcomes</li><li>Great communication skills&nbsp;and the ability to handle queries with a professional, friendly approach</li><li>Attention to detail&nbsp;and a proactive, can-do attitude</li><li>Must be within a&nbsp;commutable distance to Sunderland</li></ul>
&nbsp;Benefits:<ul>
<li>Competitive salary with&nbsp;7.5% annual bonus</li><li>25 days holiday&nbsp;with the option to buy or sell additional days</li><li>50% discount on products</li><li>Private medical insurance&nbsp;and health cashback plan</li><li>Gym membership discounts</li><li>Dental insurance</li><li>Life insurance&nbsp;and&nbsp;Group Income Protection</li><li>Season ticket loans&nbsp;for public transport</li><li>Car breakdown cover</li><li>And many, many more!</li></ul>
&nbsp;If you're passionate about providing top-notch customer service and looking for a role with excellent growth potential, apply today or send your CV direct to t.chau@eurolondon.com to join our client's fantastic team!

German Speaking Customer Service Advisor

Job Title:&nbsp;German Speaking Customer Service AdvisorContract:&nbsp;12-Month Fixed Term Contract (Very likely to go permanent)Location:&nbsp;Nottingham (commutable distance required)Salary:&nbsp;&pound;27,500 - &pound;30,000 + 7.5% Annual Bonus&nbsp;Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a&nbsp;German Speaking Customer Service Advisor&nbsp;to join our client's growing team on a 12-month fixed-term contract, with the strong likeliness to become permanent. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you!&nbsp;Key Responsibilities:<ul>
<li>Order Processing:&nbsp;Managing and processing customer orders efficiently.</li><li>Logistics &amp; Tracking:&nbsp;Providing accurate updates on order status and shipping.</li><li>Customer Support:&nbsp;Answering phone calls and handling email enquiries in German.</li><li>Problem Resolution:&nbsp;Investigating and resolving customer issues promptly.</li><li>Problem Solving:&nbsp;Proactively addressing challenges to ensure customer satisfaction.</li><li>Stock Queries:&nbsp;Responding to customer inquiries about product availability and stock.</li></ul>
&nbsp;What We're Looking For:<ul>
<li>Native-level fluency in German&nbsp;(both spoken and written)</li><li>Excellent customer service skills&nbsp;with a focus on delivering positive outcomes</li><li>Great communication skills&nbsp;and the ability to handle queries with a professional, friendly approach</li><li>Attention to detail&nbsp;and a proactive, can-do attitude</li><li>Must be within a&nbsp;commutable distance to Nottingham</li></ul>
&nbsp;Benefits:<ul>
<li>Competitive salary with&nbsp;7.5% annual bonus</li><li>25 days holiday&nbsp;with the option to buy or sell additional days</li><li>50% discount on products</li><li>Private medical insurance&nbsp;and health cashback plan</li><li>Gym membership discounts</li><li>Dental insurance</li><li>Life insurance&nbsp;and&nbsp;Group Income Protection</li><li>Season ticket loans&nbsp;for public transport</li><li>Car breakdown cover</li><li>And many, many more!</li></ul>
&nbsp;If you're passionate about providing top-notch customer service and looking for a role with excellent growth potential, apply today or send your CV direct to t.chau@eurolondon.com to join our client's fantastic team!

You are passionate about luxury and top-notch service? You have a flair for selling and organising luxury travel? Here is an amazing opportunity to work for a leading luxury travel and leisure company, based in Central London. We are recruiting on their behalf for a German-speaking Luxury Travel Consultant to work on a hybrid or remote basis.&nbsp;You will be assisting their high-end members with luxury travel-related requests. Requests will be received via telephone or email which will then be, acknowledged, researched &amp; actioned in a timely manner as agreed with the Member. You will also be creating tailor-made travel and leisure packages to suit you clients needs and wants.&nbsp;Fluent German to a native/bilingual level is essential for this role and great interpersonal skills and the ability to work both in a team and independently are desirable. You will have had previous experience working within the travel industry and dealing with top tiercustomers. Experience in GDS or exposure to 5 star booking systems is essential!Given the nature of the role candidates must have excellent command of German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to a.sarfo@eurolondon.com.&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

German Travel Consultant

Job Title:&nbsp;German speaking Customer Service AdministratorLocation:&nbsp;Exeter - Hybrid WorkingSalary:&nbsp;&pound;23,500 - &pound;24,000 per annum&nbsp;We are seeking a dedicated and detail-oriented German-speaking Customer Service Administrator to join our client&rsquo;s team in Exeter on a permanent basis. This role offers a hybrid working arrangement, providing you the flexibility to balance office and remote work seamlessly.&nbsp;Responsibilities:<ul>
<li>Accurate, Swift Customer Order, and Credit Processing: Process customer orders and credits efficiently, ensuring accuracy and timeliness.</li><li>Manage Sales Orders and Customer Enquiries: Oversee the entire sales order process, addressing customer inquiries promptly and professionally.</li><li>Communicate and Resolve Customer Complaints: Handle customer complaints with empathy and efficiency, ensuring swift resolution and customer satisfaction.</li><li>Monitor and Manage Deliveries: Keep a close eye on deliveries, ensuring timely and accurate shipment to customers.</li></ul>
&nbsp;What We're Looking For:<ul>
<li>Native Level Fluency in German: Excellent verbal and written communication skills in German are essential for effective customer interaction.</li><li>Proven Experience in B2B Customer Service: Demonstrated experience in a B2B customer service environment, showcasing your ability to navigate complex customer needs.</li><li>Sales Administration/Logistics Experience Preferred: Prior experience in sales administration or logistics will be advantageous, demonstrating your familiarity with relevant processes.</li><li>SAP/ERP Systems Experience Preferred: Knowledge or experience with SAP/ERP systems is desirable, enhancing your ability to efficiently manage customer orders and data.</li></ul>
&nbsp;If you are a proactive and customer-focused individual with the required skills and experience, we invite you to apply for this exciting opportunity. Please apply or send your CV direct to t.chau@eurolondon.com

German speaking Customer Service Administrator

I am seeking an experienced and enthusiastic French OR German speaking cycle instructor to join the team at their Virtual Stuido.&nbsp;Responsibilities:<ul>
<li>Lead high-energy and motivational cycle classes for all fitness levels</li><li>Create engaging and challenging workout routines to help clients achieve their fitness goals</li><li>Provide excellent customer service and promote a supportive and welcoming atmosphere in the studio</li><li>Monitor and adjust individual bikes for proper form and safety during classes</li><li>Stay current on industry trends and certifications to provide the best possible experience for our clients</li></ul>
Qualifications:<ul>
<li>Must be fluent to native level in French OR German</li><li>Must have Level 2 or 3D in Gym Instructing and Personal Training</li><li>Exceptional communication and interpersonal skills</li><li>Strong passion for fitness and helping others reach their health and wellness goals</li><li>Ability to motivate and inspire clients to push past their limits and achieve their personal best</li></ul>
If you are a dynamic and dedicated cycle instructor looking to grow your career in a supportive and motivating environment, we would love to hear from you. Apply now to join the team and help clients pedal towards a healthier, happier lifestyle.

Customer Success Executive - German

Interested? Apply Now.

Policies

Useful Links

Contact Us