Job Title: French &amp; Spanish Customer Service Advisor (trilingual) Location:&nbsp;Greater London Area Position:&nbsp;Permanent, full-time, Monday to Friday, hybrid (2 days per week WFH after training) Salary:&nbsp;&pound;27,500 per annum (plus discretionary annual bonus)&nbsp;Our leading and innovative client based in the Greater London Area is looking for a French &amp; Spanish Customer Service Advisor to join their team. In this role, you&rsquo;ll be the first point of contact for customers regarding product orders, queries and returns via email, chat and social media for the EMEA region.If you&rsquo;re looking to utilise your language skills in French and Spanish while working for a highly renowned, international company offering many opportunities for growth and career progression, apply today!&nbsp;In return, you&rsquo;ll receive:<ul>
<li>An annual salary of &pound;27,500 plus discretionary annual bonus</li><li>Hybrid working &ndash; following training working on-site on Tuesdays, Wednesdays, and Thursdays</li><li>Working hours: Monday &ndash; Thursday 8am &ndash; 5pm (1 hour lunch), Fridays 8am &ndash; 3pm (30 minutes lunch)</li><li>Highly competitive company pension scheme</li><li>24 days annual leave plus bank holidays (rising to 29 days with longevity)</li><li>International travel insurance</li><li>Private health insurance</li><li>Excellent opportunities for growth and career progression</li><li>And more!</li></ul>
&nbsp;As the French &amp; Spanish Customer Service Advisor, you will:<ul>
<li>Support EMEA customers with order and product queries mainly via email, live chat, and social media</li><li>Assist customers with the returns process and proactively update customers on their return status</li><li>Provide first-line technical support to customers relating to company products</li><li>And more!</li></ul>
&nbsp;Who we&rsquo;re looking for:If you&rsquo;re fluent in French, Spanish and English and have previous Customer Service or Administration experience, we&rsquo;d love to hear from you!The successful candidate will have excellent communications skills, will be a quick learner and want to deliver excellent customer service.&nbsp;If this sounds like you, please apply either directly or reach out to Aylin at&nbsp;<a href="mailto:a.dogancan@eurolondon.com?iframe=true">a.dogancan@eurolondon.com</a>&nbsp;to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

French & Spanish Customer Service Advisor (Trilingual)

Job Title: Dutch Customer Service Advisor Location: Utrecht/hybrid Salary: &euro;32,000 per annum Contract: Full-time, permanent (Monday to Friday)&nbsp;Are you looking for an entry-level role where you can utilise your language skills with genuine opportunities for growth and progression and contribute to a growing and expanding company?Then our client might be looking for you to join their international team!In this role, you&rsquo;ll be dealing with customer enquiries, processing orders and ensuring a stellar customer service experience.This is an entry-level role with no previous experience required and will give you the opportunity to grow within an expanding, hungry and multilingual company!&nbsp;What&rsquo;s in it for you:<ul>
<li>A competitive salary of up to &euro;32,000 per annum</li><li>The flexibility to work remotely</li><li>Comprehensive training and excellent opportunities for growth and progression</li><li>A friendly and supportive working environment</li><li>Discount on company products</li><li>Full training provided</li></ul>
&nbsp;As the Dutch Customer Service Advisor, you&rsquo;ll be:<ul>
<li>Handling customer enquiries and providing support via phone, email, and chat in Dutch and English.</li><li>Delivering an outstanding customer experience by ensuring accurate, helpful, and friendly assistance.</li><li>Processing customer orders</li><li>Maintaining detailed and accurate records of customer interactions and transactions.</li></ul>
&nbsp;To succeed in this role, you&rsquo;ll need:<ul>
<li>Fluency in Dutch and English (spoken and written)</li><li>Excellent communication skills</li><li>A passion for providing top-tier service in a high-end environment</li><li>Strong problem-solving skills and a proactive approach to resolving customer issues</li></ul>
&nbsp;If you&rsquo;re ready to kick-start your career in customer service and join a diverse, supportive and rapidly expanding team, we&rsquo;d love to hear from you!&nbsp;To apply, either apply directly or send your CV to Aylin (<a href="mailto:a.dogancan@eurolondon.com">a.dogancan@eurolondon.com</a>) to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

Dutch Customer Service Advisor

Job Title: German Speaking Customer Retention Advisor Location: Cambridge, UK &ndash; hybrid (2/3 days WFH) Position: Permanent, full-time, Monday to Friday Salary: &pound;25,000 per annum (plus bonus)&nbsp;Are you looking for an interesting and varied role where you&rsquo;ll be able to utilise your skills in German and English?Are you a sales-minded person with experience in Customer Service wanting to take their experience to the next level without having to do cold calling?Then our client based in Cambridgeshire might be looking for you to join their growing and international team!In this role, you'll be working with the company'a clients in the education space, making a difference through building relationships with academic institutions. There will be no cold-calling involved, as you'll be contacting existing and previous customers, working to retain them or re-engage them.&nbsp;In return, you&rsquo;ll receive:<ul>
<li>An annual salary of &pound;25,000 (plus a bonus based on performance)</li><li>Hybrid working (2 days working from home, 3 days in the office during peak periods)</li><li>Company pension</li><li>Full training provided</li><li>Opportunities for growth and progression</li><li>Regular training to advance your skills</li><li>Working within a friendly, supportive and international team</li><li>And more!</li></ul>
&nbsp;As the German Speaking Service &amp; Sales Advisor, you will:<ul>
<li>Engage with existing customers both via phone and email, building and maintaining long-term relationships and customer satisfaction</li><li>Reach out to lapsed customers and work to re-engage them</li><li>Provide quotes to customers</li><li>Collaborate regularly with the customer service team</li></ul>
&nbsp;Who we&rsquo;re looking for:We&rsquo;d love to connect with candidates who have previous Customer Service or Sales experience, excellent communication skills and fluency in both German and English, and the ability to build strong, positive and long-lasting relationships!&nbsp;If this sounds like you, please apply either directly or reach out to Aylin at <a href="mailto:a.dogancan@eurolondon.com">a.dogancan@eurolondon.com</a> to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.<img style="width: 80%; max-width: 698px;" src="https://media.logicmelon.com/embed/SocialMediaImages/60539/HotJob.png" alt="image" />

German Speaking Customer Retention Advisor

Position:&nbsp;Portuguese&nbsp;speaking&nbsp;Customer&nbsp;Service&nbsp;AdvisorLocation:&nbsp;Chippenham,&nbsp;Wiltshire&nbsp;&ndash;&nbsp;access&nbsp;to&nbsp;a&nbsp;car&nbsp;is&nbsp;essential&nbsp;due&nbsp;to&nbsp;the&nbsp;lack&nbsp;of&nbsp;public&nbsp;transportType:&nbsp;PermanentSalary:&nbsp;&pound;27,000&nbsp;-&nbsp;&pound;29,000&nbsp;+&nbsp;annual&nbsp;bonusAre&nbsp;you&nbsp;fluent&nbsp;in&nbsp;Portuguese&nbsp;and&nbsp;passionate&nbsp;about&nbsp;providing&nbsp;top-notch&nbsp;customer&nbsp;service?&nbsp;If&nbsp;so,&nbsp;we&nbsp;have&nbsp;an&nbsp;exciting&nbsp;opportunity&nbsp;for&nbsp;you!&nbsp;We&nbsp;are&nbsp;currently&nbsp;seeking&nbsp;a&nbsp;dedicated&nbsp;and&nbsp;friendly&nbsp;individual&nbsp;to&nbsp;join&nbsp;our&nbsp;client&rsquo;s&nbsp;team&nbsp;as&nbsp;a&nbsp;Portuguese&nbsp;speaking&nbsp;Customer&nbsp;Service&nbsp;Advisor&nbsp;at&nbsp;their&nbsp;Wiltshire&nbsp;office.This&nbsp;is&nbsp;a&nbsp;really&nbsp;excellent&nbsp;time&nbsp;to&nbsp;join&nbsp;my&nbsp;client&rsquo;s&nbsp;Customer&nbsp;Service&nbsp;team&nbsp;due&nbsp;to&nbsp;the&nbsp;huge&nbsp;growth&nbsp;they&rsquo;ve&nbsp;seen&nbsp;in&nbsp;the&nbsp;last&nbsp;few&nbsp;years.&nbsp;There&nbsp;is&nbsp;real,&nbsp;tangible&nbsp;opportunity&nbsp;for&nbsp;progression&nbsp;in&nbsp;both&nbsp;your&nbsp;position&nbsp;and&nbsp;your&nbsp;salary.Role&nbsp;Overview:&nbsp;As&nbsp;a&nbsp;Portuguese&nbsp;Customer&nbsp;Service&nbsp;Advisor,&nbsp;you&nbsp;will&nbsp;be&nbsp;an&nbsp;integral&nbsp;part&nbsp;of&nbsp;the&nbsp;team,&nbsp;responsible&nbsp;for&nbsp;addressing&nbsp;customer&nbsp;inquiries,&nbsp;resolving&nbsp;issues,&nbsp;and&nbsp;ensuring&nbsp;customers&nbsp;have&nbsp;a&nbsp;positive&nbsp;experience.&nbsp;Your&nbsp;role&nbsp;will&nbsp;involve:<ul>
<li>Assisting&nbsp;Portuguese&nbsp;speaking&nbsp;customers&nbsp;via&nbsp;phone,&nbsp;email,&nbsp;and&nbsp;chat.</li><li>Providing&nbsp;information&nbsp;about&nbsp;our&nbsp;products&nbsp;and&nbsp;services.</li><li>Resolving&nbsp;customer&nbsp;queries&nbsp;and&nbsp;concerns&nbsp;in&nbsp;a&nbsp;timely&nbsp;and&nbsp;professional&nbsp;manner.</li><li>Maintaining&nbsp;accurate&nbsp;customer&nbsp;records&nbsp;and&nbsp;data.</li><li>Collaborating&nbsp;with&nbsp;colleagues&nbsp;to&nbsp;ensure&nbsp;excellent&nbsp;service&nbsp;delivery</li></ul>
We're&nbsp;looking&nbsp;For:<ul>
<li>Fluency&nbsp;in&nbsp;Portuguese&nbsp;essential</li><li>Have&nbsp;1-2&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;customer&nbsp;service.</li><li>Access&nbsp;to&nbsp;a&nbsp;car&nbsp;&ndash;&nbsp;the&nbsp;office&nbsp;is&nbsp;not&nbsp;easily&nbsp;accessed&nbsp;by&nbsp;public&nbsp;transport</li><li>Possess&nbsp;excellent&nbsp;communication&nbsp;and&nbsp;interpersonal&nbsp;skills.</li><li>Be&nbsp;a&nbsp;problem&nbsp;solver&nbsp;with&nbsp;a&nbsp;positive&nbsp;attitude.</li><li>Enjoy&nbsp;working&nbsp;in&nbsp;a&nbsp;team-oriented&nbsp;environment.</li><li>Technical&nbsp;support&nbsp;experience&nbsp;is&nbsp;advantageous&nbsp;but&nbsp;not&nbsp;essential.</li><li>Fluency&nbsp;in&nbsp;additional&nbsp;EU&nbsp;languages&nbsp;is&nbsp;very&nbsp;advantageous</li></ul>
What&rsquo;s&nbsp;in&nbsp;it&nbsp;for&nbsp;you?<ul>
<li>Competitive&nbsp;salary&nbsp;bracket&nbsp;with&nbsp;regular&nbsp;reviews&nbsp;based&nbsp;on&nbsp;hard&nbsp;work&nbsp;and&nbsp;performance.</li><li>Annual&nbsp;performance-based&nbsp;bonus</li><li>Company&nbsp;pension&nbsp;and&nbsp;discount&nbsp;on&nbsp;company&nbsp;products</li><li>Free&nbsp;parking,&nbsp;discounted&nbsp;canteen</li><li>Progression.&nbsp;This&nbsp;is&nbsp;a&nbsp;fast&nbsp;growing&nbsp;company&nbsp;where&nbsp;you&nbsp;will&nbsp;grow&nbsp;too.</li></ul>
If&nbsp;interested,&nbsp;please&nbsp;apply&nbsp;or&nbsp;send&nbsp;your&nbsp;CV&nbsp;direct&nbsp;to&nbsp;t.chau@eurolondon.com

Portuguese speaking Customer Service Advisor

Job Title: Dutch Speaking Customer Service Specialist Location: Chippenham, UK (office-based 5 days per week) &ndash; due to the location, you will need to be a driver with your own car Position: Permanent, full-time, Monday to Friday, 40 hours per week (flexitime available) Salary: &pound;30,000 - &pound;33,000 per annum&nbsp;Do you have excellent communication skills in Dutch and English and enjoy building relationships with customers?Then our client in Chippenham is looking for you to join their rapidly expanding team!In this exciting role, you&rsquo;ll be responsible for providing customers with an excellent customer experience as well as product advice and expertise, and will be introducing the brand and its products to new trade customers.&nbsp;What&rsquo;s in it for you?<ul>
<li>A salary of &pound;30,000 - &pound;33,000 per annum (plus bonus)</li><li>Annual performance-based bonus</li><li>25 days holiday + bank holidays</li><li>Flexitime</li><li>A supportive and friendly work environment</li><li>Genuine opportunities for growth and progression</li><li>Discount on company products</li><li>Free parking</li><li>Subsidised canteen</li><li>Company pension</li><li>Full training provided</li><li>A varied role with exposure to an international market</li></ul>
&nbsp;As the Dutch-Speaking Customer Service Specialist, you will be:<ul>
<li>Answering customer queries via email, telephone, live chat, and social media platforms, ensuring customer satisfaction and providing a first-class customer experience</li><li>Providing customers with product advice and assistance in Dutch and English</li><li>Overseeing and managing customer service and sales-related channels</li><li>Researching and reaching out to potential new customers</li><li>Supporting the trade sales cycle from start to finish</li></ul>
&nbsp;To succeed in this role, you&rsquo;ll need:<ul>
<li>Fluency in Dutch and English, both written and spoken</li><li>A driving license and your own car</li><li>Excellent communication skills and the ability to build positive customer relationships</li><li>1-2 years&rsquo; customer service and/or sales experience</li><li>Additional language skills in other EU languages would be advantageou</li></ul>
&nbsp;To apply, either apply directly or send your CV to Aylin (<a href="mailto:a.dogancan@eurolondon.com">a.dogancan@eurolondon.com</a>) to find out more!&nbsp;Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.We aim to respond promptly to your application - however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client&rsquo;s requirements.

Dutch Speaking Customer Service Specialist

We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
&nbsp;
Job functions:
-Speaking to clients to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
&nbsp;
&nbsp;
About You:
- Fluent to a native level in: German
- Fluent level of English
- Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

Customer Support Specialist - German Speaking

Financial Times

Lightspeed GMI

Direct Ferrries

Clearswift

Lacoustics

Helly Hansen Deutschland GmbH

Euro London has been at the forefront of meeting the growing need for bilingual and multilingual customer service specialists. We take pride in our ability to identify outstanding people for your temporary and permanent positions. Thanks to an extensive multilingual network across Europe, we&rsquo;re always up to date with the latest market information, ensuring your hiring needs are met promptly and accurately.

Multilingual Customer Service Specialists

Customer Service

B2B and B2C Customer Service

Logistics and Aftersales Service

Remote Relationship & Account Management

Travel Reservations/Sales and Service

Lifestyle & Concierge Services

First Line Technical Support

Would highly endorse Sandra as a recruiter. Worked to our brief and found us great candidates to fill the positions advertised. Kept us informed every step of the way. We would not hesitate to call on her again in the future. Thoroughly professional and just a pleasure to work with.

BTC Activewear Ltd

Theo and Euro London distinguish themselves from other language specialists by having an understanding of the market, the client, and the candidate. Theo can provide market data and support language campaigns when we need them. I would recommend making a call to Euro London to see how they could help you.

Arvato

Sandra supported me with several recruitment projects and it was a pleasure to work with her. She is a great specialist and valuable team player. She provided support on high level. Looking forward to working with you again!

Amazon

All I can say about Theo/Euro London is that we have received a great service on helping us finding a credit controller for the French Market here in Nottingham/UK

Kontoor Brands

We are working with Euro London for several years now and have always found them extremely efficient and professional.   The manner and approach of the HR Team is really friendly and personalised to our specific needs. They always provide us with a shortlist of candidates and every time we had successfully appointed a candidate through them.  I would have no hesitation in recommending them as a recruitment partner

Direct Ferries

Just wanted to express my gratitude to you in the successful recruitment process this spring/summer. I'm sure both (candidates) will turn out to be successful hires... I think you've acted at every stage promptly and professionally and you understood our recruitment needs fully

Swedish Investment Bank

Theo assisted me to find a Danish speaking candidate in Kent county that was not an easy task.  Due to his market knowledge he delivered soon someone, who performed well at all the interview stages and finally received an offer.  During the process, we were in close contact with Theo, he has excellent communication skills and he never forgot to give me an update and inform the candidate also very soon. I wish we could have such a smooth collaboration with every agency!

Smiths Group Plc

I would highly recommend Ben. Very professional, intelligent and supportive. The process was quick and transparent. If ever I need to use an employment agency again, Euro London is excellent and I would ask for Ben

Michael

We've hired a variety of very talented foreign language speakers from Euro London and have been so happy with their candidate's performance that the placements have gone on much longer than originally planned.  The team themselves are always very helpful and happy too which makes a nice change!

All Saints

I wanted to take a moment to express my gratitude for the exceptional service you and Euro London Appointments provided during our recent hiring process.  You went above and beyond to help us find the ideal candidates for our open positions, and we couldn't be happier with the results.  From the very beginning, your agency demonstrated a thorough understanding of our company's needs and the specific requirements of each position we were looking to fill.  You worked closely with us to develop a customized recruitment strategy that ensured we received a pool of highly qualified candidates.  Throughout the process, your communication was outstanding. You kept us informed every step of the way and provided valuable insights and feedback on each candidate.  Your attention to detail and commitment to delivering exceptional service were evident in everything you did.  Thanks to your efforts, we were able to fill our open positions with the best possible candidates.  We appreciate your partnership and look forward to working with you again in the future.  Thank you for your outstanding service, and please extend our gratitude to your entire team

NetJets

Euro London have been instrumental in sourcing high quality candidates for us at short notice. We have developed a strong relationship with them over the years and wouldn’t hesitate to recommend them to others

ICM DIrect

ICM Direct

Sandra has this unique skill to understand the right job for you before you even know and this was my experience. Her knowledge and skills are incredible, being on top of every candidate I can imagine it is indeed hard but the fact that she took the time to check how I was doing has been extremely nice in the current situation. Sandra also kept me up to date during the recruitment process I went through and I can easily say my experience was more than positive

Rosangela

Stacey has been absolutely integral in landing me my current dream job, that is full time, well paid and exactly right for my skills. She has been super supportive through the whole application process liaising between the employer and me and checking in even on her days off when I had my interviews. Stacey has been open, always approachable, flexible, encouraging and skilful from day 1, making an otherwise often daunting application process smooth and, crucially, successful. Highly recommend!

Carolin

Very good service, close contact, polite, appropriate profiles

The candidates were well prepared by Euro London by the consultants in terms of what we were looking for and the consultants were giving us a great commentary on the CVs.

Bonelli Erede Lombardi Pappalardo LLP

As Head of Customer Service, I needed to recruit a new Head of Support with a technical background, a strong personality, and the ability to work under high pressure in an international environment. In addition to quickly proposing several candidates, Euro London remained closely involved in understanding my needs, with a high level of granularity, acting as a coach and assisting both parties throughout the negotiation. Euro London is a partner rather than a supplier

Online Payment Provider

We had a fantastic experience working with Euro London Appointments, particularly Caryn Grosvenor. Her speed in delivering quality participants was impressive, helping us meeting our tight timelines. Throughout the process, she was incredibly cooperative, listening to our specific needs and adapting to our requirements seamlessly, providing timely support to participants, and promptly raising any concerns as they arose. Euro London Appointment’s professionalism and dedication helped us meet our recruitment goals efficiently. We highly recommend Euro London Appointments to anyone looking for a reliable and responsive recruitment partner.

Pulse Labs

 C’est notre première collaboration. Vous avez su identifier parfaitement nos besoins et nos attentes et nous faire parvenir des profils de candidats ciblés et en nombre, ce qui mérite d’être souligné. Les relations ont été fluides et notre collaboration très plaisante et a débouché sur l’acceptation de notre offre de CDI à l’une des deux finalistes pour le poste de Chargée RH& Paie (deux finalistes présentées par vous ainsi que les 4 candidates reçues en entretien).

Dentons

Euro London has supported our business for decades and never disappointed. They listen to both the business' and the candidates' needs and try to make a match that works on the long term. Sandra placed me 18 years ago and over the past 15 years I have worked with her from the other side of the table. Professional and a pleasure to work with

Medical Devices Supplier

Alex is a great recruitment consultant. He helped me from day one here in London with finding relevant contracting opportunities that fits my skills as well as permanent placement. Friendly and easy going personality and super responsive. I would recommend to work with Alex if you are bilingual and looking for opportunities in the UK. overall had great and positive experience working with Euro London appointments

Basel

Alex is a fantastic recruitment consultant! From his easy-going and friendly personality to his efficiency and responsiveness in communication and work arrangement, he demonstrates his commitments to work and passion for his career. He always puts clients in his first priority and does whatever he can to help them locate the most suitable job/project. He is also a good listener and friend.

Brad

Cantonese Speaker

Sandra is a top class recruitment consultant. Passionate, knowledgeable, professional and effective. Sandra drove me through the recruitment process recently and I find her exceptional.   Her people skills and desire to find the perfect fit for both, the company and the individual make her a consultant you want to work with again as a client

Justyna

German Speaker

I highly recommend to work for Euro London. It is a very friendly recruitment agency to work for. It has been an absolute pleasure working with them for more than five years. They are very professional, caring, supportive and responding really well to your needs. I would like to give a special shout out to Stacey Arnison: "I cannot thank you enough for all the support and help you gave me throughout the time I worked for you. Thank you so much for giving me the opportunity to challenge myself in many ways and believe in me.

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